Legal questions players ask us
We collect your full name, date of birth, email, phone number, government ID number and proof of address during signup. We use this to verify your eligibility and comply with local financial regulations. We do not sell or share this data with third parties outside our payment processors and compliance partners.
Yes. Log in to your account, go to Settings > Privacy, and select 'Request my data'. We'll email you a copy of everything we hold within 10 business days. To request deletion, file a compliance request through our support portal — we'll respond within 48 hours.
We retain your account records, transaction history and identity verification documents for seven years from closure to meet local regulatory obligations. Game history and behavioural data are archived after 12 months. You can request early deletion of non-regulatory data anytime.
File a dispute within 30 days via your account dashboard under 'Transactions'. Include the transaction reference and reason. We investigate and respond within 14 days. If unresolved, the dispute escalates to your payment provider's dispute team for chargeback processing.
All accounts are monitored for fraud, irregular betting patterns and potential money laundering under local law. If your account is flagged for review, we'll contact you directly by email or SMS with the next steps. You can request a review summary anytime via legal support.
Account eligibility depends on local law in your region of Indonesia. You must provide valid government ID and proof of address during signup. Your location and ID determine which games, payment methods and withdrawal limits apply to your account.
No. Each account must be registered to one person with unique credentials. Sharing accounts or creating duplicates violates our terms and may result in account suspension and forfeiture of funds. Account access is personal and non-transferable.
